I finally decided to terminate our DirectV service. I did that in the middle of a billing period and thus was due a refund of the unused balance for the month. I had been paying for the service through my credit card charge each month. When I asked the DirectV representative when the refund would be applied to my credit card, she said that they were going to send me a debit card ("gift card") containing the refund amount. I rejected that offer and said that I wanted the balance refunded to my credit card, or a check issued. She said that it was their policy only give refunds with a debit card.
Has anyone else run across this form of refund payment? It seems to me that the service provider is hoping that a) I'll lose the card, 2) the pin number to activate the card worn't work, or 3) I'll not use the total amount on the card. This appearst to me to be nothing more than a scam designed to intentionally defraud consumers. I'm considering contatcting the FTC and filing a complaint.
Has anyone else run across this issue?