Renasant Bank is headquartered in Tupelo and is the 4th largest bank in the state of Mississippi. It is also the 140th largest bank in the nation. It was established in 1904 and as of June of 2017, it had grown to 1,986 employees at 149 locations. Renasant Bank has an A+ health rating.
I have been with Renasant for almost 3 years, and could not be happier with this bank. The branch I visit is very friendly, and in the few times I've had to call - the phone line reps have been nice as well. I am picky on my banks - I've been with just about every large bank we have in my area and I never liked any of them. I moved to Renasant because we only had two in town, I thought I might have more of a small town feel and I'd be more important when I walked in the bank than BOA, and I was right.
I've never had my bank card frozen like one review on here, and I've always had access to my funds. I have only ever had one issue that was declined, which was when the merchant ran it through twice for the same amount, immediately after each other and the bank declined it considering it a duplicate sale. It worked fine just a few minutes later.
One thing I love about Renasant is if you do happen to mess up and overdraft your account (because it CAN happen, I don't care who you are.), they give you until the end of the business day to put money in your account. I woke up one morning and something had gone through I had completely screwed up and forgotten about. I called the bank because there was no OD fee yet, even though I was clearly negative. They explained they would not post that yet - I had until 4:00 pm to make a deposit if I wished, to avoid any OD fees.
THIS THE WORST BANK I HAVE EVER DEALT WITH, MY ACCOUNT WAS FRAUDENTLY USED. I submitted a dispute and I was told I have to wait 20 DAYS FOR A PROVISIONAL CREDIT. THE REPRESANTAIVE BY THE NAME OF JENNIFER IN THE DISPUTE DEPARTMENT BASICALLY TOLD ME I WAS A LIAR AND PRECEDED TO HANG UP THE PHONE IN MY FACE WHEN I ASKED TO SPEAK WITH A MANAGER. I WILL BE CONTACTING THE BBB . DO NOT TRUST THIS BANK, DO NOT PUT YOUR MONEY IN THIS BANK. YOU ARE NOT PROTECTED AND THEY HAVE SUCH RUDE CUSTOMER SERIVCE.
I have had trouble on my check account and called the customer service. The call was for my mother who does not speak English. I'm being her son and would like to translate it for her. The lady on the phone want to verify it by wanting to speak to my mother. So, I placed a three line calls but the lady does not want too over a third party line. The last time the customer service allowed me to do that. What happened this time? The lady on the phone gave me a mean tone like I dont know what I'm saying.
Anyways, we are going to switch bank
My boyfriend of 5 yrs had been banking with them for about 12 yrs with no problem, so when I moved to MS, I opened my own account with them. My son died in May and I received an insurance check that was just enough for funeral expenses plus catch up on my bills from having dropped the ball while trying to comprehend that my 22yr old son had taken his own life. I went by one branch to ask how the check would be handled & they told me they would allow $200 when deposited, then 1 week later I could use up to $4500 & after 10 business days the rest would be available. That was fine. When i deposited it at a branch on other side of my neighborhood, they put a 10 day hold on all of it. Apparently, it's at the branches discretion. I talked to 5 different people trying to get this situation taken care of before I lost my house & had all my utilities cut off. NO ONE cared, & I kept being told, branch mgrs can do what they want & it can't be changed unless they decide to. So I spoke to the Church rd, Southaven Branch mgr, trying to explain what I was told at the other branch saying 1 week, I told her that I had given my house payment money to the funeral home because I thought we would have enough released after a week to pay mortgage & all she had to say over & over was "it will be available in 10 business days. I wasn't looking for sympathy, but after all the people I have talked to & the mess I have dealt with, I couldn't help but notice that I didn't hear ANY condolences on my sons death until I talked with a man in Tupelo that released 3500 so I could keep my house & keep my lights on. Well, the check was deposited 7-29 and today I was trying to catch up on the rest of my bills & it still says it's unavailable on-line. I have a deposit slip from this morning showing an available balance of all the money but on-line & mobile banking says available balance $0.06
|FDIC Certificate #||12437|
|Return on Assets - YTD||1.2%|
|Return on Equity - YTD||7.92%|
|Annual Interest Income||$169.4MM|
|Assets and Liabilities|
|Assets||Q2 2017vs Q2 2016||$8.86B$8.50B|
|Loans||Q2 2017vs Q2 2016||$6.56B$6.20B|
|Deposits||Q2 2017vs Q2 2016||$7.28B$6.71B|
|Equity Capital||Q2 2017vs Q2 2016||$1.36B$1.19B|
|Loan Loss Allowance||Q2 2017vs Q2 2016||$44.1MM$44.1MM|
|Unbacked Noncurrent Loans||Q2 2017vs Q2 2016||$25.2MM$40.8MM|
|Real Estate Owned||Q2 2017vs Q2 2016||$19.7MM$26.7MM|
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* The APY shown varies based on the deposit amount. Expand the listing to see APYs for other deposit amounts.
|APY||MIN||MAX||ACCOUNT NAME||VIEW DETAILS|
|OTHER TIERS: 0.03% → Up to $25k|