I have been banking with EVB for over a year. The reason I chose them was because it was a local bank and offered a great (1+% - ok not a great rate unless you compare it to other types of bank accounts, including "high yield" money market or CD rates) on balances in the account for their internet focused account. But throughout my relationship with them it has been a comedy of errors and poor service that has me contemplating a different local bank. The first issue was when the teller set up my account they put my full name on the account, full first name, full middle name, full last name. I was willing to dismiss this, but I've never had someone put my full name on any account, ever, and I've worked with lots of banks.
Then the teller ordered my first checks without mentioning there was a nearly $30 fee for those checks. When I opened my first statement I nearly went through the roof! I wrote the bank telling them my issue and there was silence, no acknowledgement of my complaint, no call, no letter, nothing.
One of the features they offer with this account is the ability to transfer funds to other accounts. I pay most of the family bills through my wife’s account at another bank so I need to transfer funds there on a regular basis. The one problem is that the feature at EVB only works about 50% of the time. I have made several attempts to solve this issue and a friendly customer service person over the phone finally told me that they have to restart services on their servers on a nearly daily basis and that’s the reason it fails at times. Hmmm, my confidence in this bank is waning even more.
My last attempt to work on this transfer issue was via an email to their customer service. I sent the e-mail over a week ago, and guess what… no answer still. I guess customer service isn’t one of their hallmarks. But this is a “community bank” I thought that is why people want to work with local banks, the personal service, the responsiveness to issues, their willingness to attend to the customer, something lost with many bigger banks.
A friend and I visited this bank a Wednesday afternoon to open a small business account for the summer school we are opening. Prior to entering the bank, we stood outside for several minutes because I had forgotten the paperwork with our tax id number so we were looking through her IPAD and my phone to see if we could find the information in a previous text or email. My colleague was wearing jeans and a black shirt and I was wearing a white knee length dress and 4 inch heels (this will be important later). We then entered the bank and stood in the lobby. Two tellers behind the counter were talking to a customer and the two woman sitting at their desks were on the phone. No one addressed us so we had a seat and waited. Finally one of the women at the desks asked us if we needed help and we stated our purpose for being there. She asked for our personal information so she could begin setting up our business account and asked us to email the remaing information that evening. We gave her our driver's licenses which she copied, wrote down our SSN's, our phone numbers, the name of the school, and the phone number to the school. She then gave us business cards and told us that if we needed a loan or any other assistance that the bank was looking to help out community businesses. She then walked us to the door and we said we would see her the next day to sign the paperwork. My friend and I stood outside and saw her lock the door behind us. It was only 4 and the bank closed at 5. We stood in the parking lot for about 15 minutes talking, my friend pulled out the new banner for our school she had just received (in clear view of the bank), and then we got in our cars. As I backed out of my spot, I saw my friend's car down the street surrounded by police. A police car then stopped me. We were told that the bank had called them thinking we were going to rob them based on the description of an earlier robbery. It turns out, the earlier robbery was by a black woman with a red sweatshirt. The only criteria that matched was the color of our skin. Had the tellers used common sense, they would have known we were not robbers. Why would we sit outside prior to going in, in clear view, so they could get a good look at us before robbing them? Why would I wear a dress and high heels? Why would we freely give our personal information? The next day I contacted the branch manager and he was dismissive and unapologetic. I will never give my business to this bank and will be spreading the word to all my friends and family members. If I could give zero stars I would.
|FDIC Certificate #||57968|
|Return on Assets - YTD||-0.02%|
|Return on Equity - YTD||-0.19%|
|Annual Interest Income||$26.7MM|
|Assets and Liabilities|
|Assets||Q2 2017vs Q2 2016||$2.63B$1.12B|
|Loans||Q2 2017vs Q2 2016||$2.04B$897.9MM|
|Deposits||Q2 2017vs Q2 2016||$2.03B$904.3MM|
|Equity Capital||Q2 2017vs Q2 2016||$366.0MM$121.7MM|
|Loan Loss Allowance||Q2 2017vs Q2 2016||$9.2MM$8.4MM|
|Unbacked Noncurrent Loans||Q2 2017vs Q2 2016||$1.1MM$632.00K|
|Real Estate Owned||Q2 2017vs Q2 2016||$8.5MM$9.4MM|
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* The APY shown varies based on the deposit amount. Expand the listing to see APYs for other deposit amounts.
|APY||MIN||MAX||ACCOUNT NAME||VIEW DETAILS|
|OTHER TIERS: 0.25% → $25k+|
|APY||MIN||MAX||ACCOUNT NAME||VIEW DETAILS|
|2.25%*||-||$15k||Kasasa Cash Checking|
|OTHER TIERS: 0.25% → $15k+|