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Coastal Credit Union (NC)

Popular Accounts at this Credit Union

2.25%Reward CheckingGo Green Checking Premium
1.10%5-year CD60 Month CD
0.40%1-year CD12 Month CD

Overview / Commentary
1000 Saint Albans Dr
Raleigh, NC 27609

Coastal Credit Union (NC) is headquartered in Raleigh and is the 2nd largest credit union in the state of North Carolina. It is also the 69th largest credit union in the nation. It was established in 1967 and as of June of 2017, it had grown to 471 employees and 235,886 members at 17 locations. Coastal Credit Union (NC) has an A health rating.

Field of Membership Restrictions

Membership in Coastal Federal Credit Union is open to anyone in the state of North Carolina through joining the North Carolina Sustainable Energy Association ($18 membership fee) or the North Carolina Consumers Council ($18 membership fee). Membership is also open to employees of North Carolina Cancer Centers, American Computer Solutions, FlashPoint Technology, Inc. and over 1,000 other Select Employer Groups.
See current membership details

Related Posts

Coastal FCU's Go Green Checking/MMA Available Nationwide - 11/2/2016

Coastal FCU (easy membership) offers a tiered-APY Go Green Checking (2.25% up to $10K) and Go Green Money Market (1.01% up to $250K) based on debit card activity.

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Reviews (8)

CFCU provides banking the way I need it

I have been a member of Coastal Federal Credit union for several months. So far, the experience has been amazing. Setting up the account was easy, as I was able to do it online. There customer service team was very responsive in answering questions that I had and was able to quickly get my accounts activated. This is not a bank in the traditional sense I was used to. The tellers, including the drive-through, are mainly accessed electronically through kiosks. I initially thought this would be awkward, but it was a very seamless experience. The feature I have enjoyed the most has been their mobile banking app. In addition to easy mobile account access, I am able to scan and deposit checks using their mobile deposit feature. This has saved me many trips to the bank. Their automated bill-pay feature is also nice as I can schedule my bills for the month and not have to remember to manually pay each one. This has saved me the headache of missed payments and late fees. Try out CFCU if you are eligible, you will not be disappointed.

Coastal Federal Credit Union is great

I really like Coastal Federal Credit Union. They have pretty good interest rates for checking and savings accounts, but the main reason why I like them is because the customer service is great. I also like that even though I live in a different state, they are connected to other partner credit unions so I can go to one in my area if I need something like a cashier's check or anything like that, or I can even do regular banking transactions such as withdrawing or depositing money into savings or checking at one of these pretty much the same as if I were at my home branch. I got my first debit (and credit) card at this bank when I was 16 years old and I was able to get set up with a very low limit and get started with personal banking with a checking and a savings account before many of my friends who didn't bank there were able to. Lastly as far as my personal bank accounts go, I like that they have a wonderful fraud detection system and as soon as there is even a hint of fraud on the account they are on top of things and notify me and take any other precautions to make sure that my accounts are safe.

Love It! Great Credit Union!

Posted by: Paul David | Jan 9, 2017

Zero things wrong with this place, love everything about it. Can't find anything negative about this credit union. Proud to bank with them! I'll tell anyone and everyone to trust their money with Coastal. Great people, great customer service. Very happy with them!

Coastal Federal Credit Union

Posted by: AshleyH. | Aug 27, 2014

I opened my CFCU account on April Fools Day 2014, after visiting a competitive large national bank that was within walking distance of my university the only people was that this bank wanted me to have a much higher minimum deposit and after a 90 day grace period would have started charging a fee to hold on to my money.

I choose coastal because while they are slightly further away I have a much better banking experience. My university is a member of the bank so my share price is only $5, but the benefits only get better. One of my favorite benefits is called 7/7/7 which means 7 days a week from 7am to 7pm the vestibule of every bank location in NC, SC, and VA open.(This is a small but growing, regional credit union) Not the entire bank but enough that with a swipe of your debit card, which recognizes you as a member, you can enter the Credit Union and use the ATM to make a withdrawal or deposit a check or simply use the Coinstar. Coastal make you feel like they are at your service.

One thing about the teller machines that is truly unique is that they are video tellers, there are not as many physical people at the branches but that change means that I can talk to a real person who can walk me through depositing a check, making a bank inquiry or opening an account. I had my checking and savings accounts opened, funded and even made my first coinstar deposit all within 15 minutes.

Their customer service is also stellar. I have forgotten my security question and been locked out of my bank accounts 3 times and every time I call Coastal I am greeted with friendly, patient professionals who do not charge me for their assistance.

The only thing I cannot give any review on is the mobile banking experience as my cellphone is not a smartphone but if the mobile experiences is anything like the rest of the portfolio of services then I have no doubt that it will be amazing. I am a very happy customer.

Get that local bank feel with Coastal Federal Credit Union

Posted by: jconn44 | Jan 14, 2017

I opened an account with Coastal Federal Credit Union just over a year ago after having a few bad experiences with customer service at Wells Fargo. I have been very pleased with the switch. Although their web banking is a little behind in the times, their in-bank service is exceptional. Every time I go into my branch, the manager who opened my account greets me by name. That's impressive. I also feel welcome and the staff is super friendly. The fees are reasonable and they help me set up my daughter with a student checking account and a private loan when she went off to college. Although she has to pay a monthly fee because her balance is usually low, we're very happy with our banking experience. I would highly recommend CFCU to anyone who's tired of the big banks.

The Rates Make Them Worth It- But If You Need Personal Help- You Are On Your Own!

Posted by: Grumpy | Jun 7, 2012


Rates are great, get free debit, interest checking (1%), good loans.


Customer service is super weak. If you are techno savvy, you can find all kinds of good stuff on their website to help you. But, if you are like me, not all that great with a computer, you won't get any help.

Example 1- Recently went into a branch to change my address. I filled out a form- done right? No. Ended up having to email them yesterday and ask what went wrong. So now it's fixed? ( I had the same with my last move too.)

Example 2- A couple of years ago, I applied for a housing loan. Approved, and I was linked with a virtual loan officer. I emailed asking for advice, help, check list (Clueless first time home buyer here). I received an automated reply with my name inserted- not helpful.

So I drove out to the branch. Another random loan officer gave me five minutes of her time, and was in a big hurry to hustle me out. (Kinda weird, since the bank was virtually customer free on that afternoon). I told her I had found a condo I was interested in, what should I do next? She gave me a minimal form to fill out for the bank. Felt real insecure about the whole process, and decided to put off buying a house for another few years.

Now, after doing research on their website, I find out not only are they affiliated with a real estate firm (Daymark), they also offer first time home buyer's seminars. Why didn't they tell me about this? It would have taken the loan officers 5 minutes to tell me!

And the change of address? They could have sent me an email. But they didn't. 2nd time this happened. I'm still not sure if it's fixed, and I'm preparing to open some other bank accounts.


Call 1-800-WTF-CFCU for a good time.

Sweet Rates, Weak Customer Service

Posted by: Anonymous | Jun 6, 2012


*debit card is free, in fact u can get interest on your checking if you have enough debit card transactions.

*Low interest rates on loans n stuff.


*Lousy customer service. If u can't fix it yourself using the internet, then they don't want you!

*Why do they have branches? They don't want you to come in.

*Applied for a housing loan (approved). But then sent some emails asking for advice, recommendations (clueless first time buyer) and received automated replies. The loan officer was not a human being- it was a computer with a lot of spam.

*If anybody writes u a personal check they will take FOREVER to clear it.

*Changed my address by going to CFCU branch in person and... it still was not fixed- I didn't get my new debit card. Oh- and this is the 2nd time this happened.

Well I sent email since going to the branch didn't work... maybe now I will get my debit card?... let's see... I'm not holding my breath...

For a good time call 1-800-WTF-CFCU.

Coastal Federal Credit Union Unable To Give Balance, Stopped Home Purchase

Posted by: sethdobso | Jan 4, 2017

Coastal Federal Credit Union has an inside problem, looks to be more than a coincidence. This is not the first time this has happened. They held up a routine external transfer in for a day last week from another financial institution. I was trying to make a home purchase today and need the funds in one account. Today the systems are down online and in the service center and branches. They won't even give me my balance. I'm transferring out about $30,000--don't chance it. I can't make my purchase. The last time I sent a wire request, they said they never got it (have confirmation). Hard to believe this can go on.


Health Grade Components

NCUA #18297
Year Chartered1967
Primary Regulator
Profit Margin
Return on Assets - YTD1%
Return on Equity - YTD9.88%
Annual Interest Income$50.7MM
Assets and Liabilities
AssetsQ2 2017vs Q2 2016$2.90B$2.67B
LoansQ2 2017vs Q2 2016$2.36B$2.19B
DepositsQ2 2017vs Q2 2016$2.46B$2.18B
Equity CapitalQ2 2017vs Q2 2016$294.0MM$267.6MM
Loan Loss AllowanceQ2 2017vs Q2 2016$19.3MM$17.7MM
Unbacked Noncurrent LoansQ2 2017vs Q2 2016$11.3MM$16.3MM
Real Estate OwnedQ2 2017vs Q2 2016$2.1MM$2.5MM
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* The APY shown varies based on the deposit amount. Expand the listing to see APYs for other deposit amounts.

Coastal Credit Union (NC) Savings Account Rates

1.50%--Health Savings Account (HSA)
0.65%--IRA Savings Account
0.10%--Special Savings
0.10%$25-Business Savings

Coastal Credit Union (NC) Money Market Rates

1.01%*-$250kGo Green Money Market (Premium Tier)
OTHER TIERS: 0.75% $250k+
0.25%$100-Money Market
0.25%*$25k*-Business Money Market
OTHER TIERS: 0.15% $5k - $25k
0.10%--Go Green Money Market (Standard Tier)
0.10%--Go Green Money Market (Base Tier)

Coastal Credit Union (NC) Checking Account Rates

2.25%*-$10kGo Green Checking Premium - Qualifying
OTHER TIERS: 0.10% $10k+
0.51%*-$10kGo Green Checking Standard - Qualifying
OTHER TIERS: 0.10% $10k+
0.10%--Go Green Checking Base- Qualifying
0.05%--Business Dividend Checking

Coastal Credit Union (NC) CD Rates

2.00%$250-55 Month Special Promotional CD
1.25%$250-27 Month Special Promotional CD
1.10%$250-60 Month CD
1.05%$250-48 Month CD
0.80%$250-36 Month CD
0.60%$250-24 Month CD
0.50%$50k-7-90 Day Mini Jumbo Special Promotional CD
0.40%$250-12 Month CD
0.30%$250-6 Month CD

Coastal Credit Union (NC) IRA Rates

2.00%$250-55 Month Special Promotional IRA
1.25%$250-27 Month Special Promotional IRA
1.10%$250-60 Month IRA
1.05%$250-48 Month IRA
0.80%$250-36 Month IRA
0.60%$250-24 Month IRA
0.50%$50k-7-90 Day Mini Jumbo Special Promotional IRA
0.40%$250-12 Month IRA
0.30%$250-6 Month IRA